There is never a dull moment in the UC and collaboration world. This week, Five9 Cloud Contact Center was officially added to the  Microsoft Teams certified contact center list. Having previously been on the pending list. The Teams integration is via the “connect model”, using Microsoft certified SBCs and Direct Routing to connect the contact…
— Read on tomtalks.blog/2021/09/zooms-five9-contact-center-certified-for-microsoft-teams/